This document will be explained about the service Ticketing section Account Closure, where this service serves for users of QOIN Apps can do the editing of profiles performed by the assembly of PT Qoin Digital Indonesia through the media of QContak then done the approval by CS of PT Qoin Digital Indonesian. Then the action of the service is performed on the BackEnd System section of Qoin Service.

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Here's the detail of service action in Ticket :

Update Ticket

API to update tickets based on TicketID and status changes.

Payload Data

Example Request

{
    "Subject": "ticket",
    "SubjectType": "ticket",
    "SubjectIdentifier": "update-ticket",
    "Action": "update",
    "ResourceType": "data",
    "Resource": "nik",
    "ResourceId": "321231990",
    "Data": {
      "PlatformKey": "95a08a980e31d0c9f8a8183ca9dbc4eafefbf1d89ccb62420a81ff32be7b3c27beea309b0d259559bccb3a5e9c6b37b70d78db35f7d6c888c078014aa19a96e8ee3e8c189a3e24e9889bb4452a909d055b5b44899918521ad63a534e79bd7f7bf32884b4dde85ffe5dba0faf86023f116dcb26aa7052053e3ae259cd838c7de68e028da0f9b3520722",
      "JsonString": "",
      "Status": 6,
      "TicketID": 30,
      "UserID": 1,
      "ClientID": 2,
      "AdminID": 1,
      "type_ticket": "1",
      "note": ""
    }
}

Check Channel No

API to check the channel used during the ticket process.

Payload Data

Example Request

{
   "Subject":"ticket",
   "SubjectType":"ticket",
   "SubjectIdentifier":"check-channel-no",
   "Action":"get",
   "ResourceType":"data",
   "Resource":"nik",
   "ResourceId":"321231990",
   "Data":{
      "channel_no": "28139800002"
   }
}

Create Ticket Penutupan Akun

The API used when performing the account closure process. The account closing process starts from CS Staff with the parameters entered by the user of the Qoin application.

Payload Data

Example Request

{
    "Subject": "ticket",
    "SubjectType": "ticket",
    "SubjectIdentifier": "create-ticket-closed-account",
    "Action": "create",
    "ResourceType": "data",
    "Resource": "nik",
    "ResourceId": "321231990",
    "Data": {
      "PlatformKey": "95a08a980e31d0c9f8a8183ca9dbc4eafefbf1d89ccb62420a81ff32be7b3c27beea309b0d259559bccb3a5e9c6b37b70d78db35f7d6c888c078014aa19a96e8ee3e8c189a3e24e9889bb4452a909d055b5b44899918521ad63a534e79bd7f7bf32884b4dde85ffe5dba0faf86023f116dcb26aa7052053e3ae259cd838c7de68e028da0f9b3520722",
      "type_ticket": "1",
      "channel_no": "28139800001",
      "admin_name": "CS Staff",
      "customer_ticket_user_id": "2536",
      "customer_ticket_client_id": "1",
      "name": "Antonov Putra Ananta",
      "member_type": "Basic",
      "phone_no": "081234567890",
      "national_id_number": "3217364738271234",
      "email": "[email protected]",
      "request_date": "26/09/2022",
      "reason_to_delete": "Tidak menggunakan qoin",
      "channel": "Email",
      "note": "Tolong diproses",
      "total_balance": "2000000",
      "request": "Transfer",
      "account_no": "18980001",
      "account_name": "Antonov",
      "bank": "BCA",
      "id_card_image": "https://image.co/image.jpg",
      "screenshot_image": "https://image.co/images.jpg"
    }
}

Refund Ticket

The API is used to process the refund ticket of the Qoin user application.

Payload Data

Example Request

{
  "Subject": "ticket",
  "SubjectType": "ticket",
  "SubjectIdentifier": "create-ticket-refund",
  "Action": "create",
  "ResourceType": "data",
  "Resource": "nik",
  "ResourceId": "321231990",
  "Data": {
    "PlatformKey": "95a08a980e31d0c9f8a8183ca9dbc4eafefbf1d89ccb62420a81ff32be7b3c27beea309b0d259559bccb3a5e9c6b37b70d78db35f7d6c888c078014aa19a96e8ee3e8c189a3e24e9889bb4452a909d055b5b44899918521ad63a534e79bd7f7bf32884b4dde85ffe5dba0faf86023f116dcb26aa7052053e3ae259cd838c7de68e028da0f9b3520722",
    "type_ticket": "2",
    "channel_no": "28139800001",
    "admin_name": "CS Staff",
    "customer_ticket_user_id": "1",
    "customer_ticket_client_id": "1",
    "name": "Antonov Putra Ananta",
    "member_type": "Basic",
    "phone_no": "081234567890",
    "national_id_number": "3217364738271234",
    "email": "[email protected]",
    "request_date": "26/09/2022",
    "reason_to_delete": "Tidak menggunakan qoin",
    "channel": "Email",
    "note": "Tolong diproses",
    "transaction_number": "",
    "date_time": "",
    "transaction_type": "1",
    "customer_id": "1",
    "payment_method": "",
    "transaction_amount": "",
    "transaction_status": "",
    "remaining_balance": "",
    "reference_transaction_number": "",
    "reference_number": ""
  }
}

Change Profile

The API is used to change profiles from Premium to Basic or vice versa.

Payload Data

Example Request

{
  "Subject": "ticket",
  "SubjectType": "ticket",
  "SubjectIdentifier": "create-ticket-change-profile",
  "Action": "create",
  "ResourceType": "data",
  "Resource": "nik",
  "ResourceId": "321231990",
  "Data": {
    "PlatformKey": "95a08a980e31d0c9f8a8183ca9dbc4eafefbf1d89ccb62420a81ff32be7b3c27beea309b0d259559bccb3a5e9c6b37b70d78db35f7d6c888c078014aa19a96e8ee3e8c189a3e24e9889bb4452a909d055b5b44899918521ad63a534e79bd7f7bf32884b4dde85ffe5dba0faf86023f116dcb26aa7052053e3ae259cd838c7de68e028da0f9b3520722",
    "type_ticket": "4",
    "channel_no": "123123",
    "admin_name": "CS Staff",
    "customer_ticket_user_id": "1577",
    "customer_ticket_client_id": "1",
    "name": "USERAAAB",
    "member_type": "Premium",
    "phone_no": "+6281260606060",
    "national_id_number": "1210092310940005",
    "email": "[email protected]",
    "request_date": "20/10/2022",
    "reason_to_delete": "Lainnya",
    "channel": "Email",
    "note": "Test",
    "gender": "Male",
    "dob": "1988-10-23",
    "pob": "Jakarta",
    "blood_type": "A",
    "address": "PANAMAS STREET 17",
    "neighborhood_hamlet": "12/20",
    "province": "PROVINSI JAWA BARAT",
    "city": "KOTA BOGOR",
    "village": "JATINEGARA",
    "sub_district": "CIPINANG CEMPEDAK",
    "religion": "Islam",
    "mariage_status": "Kawin",
    "profession": "Karyawan Swasta",
    "nationality": "WNI",
    "valid_until": "2024-10-23"
  }
}

Change Status

Displays total Monthly registration information data.

Payload Data

Example Request

{
  "Subject": "ticket",
  "SubjectType": "ticket",
  "SubjectIdentifier": "create-ticket-change-status",
  "Action": "create",
  "ResourceType": "data",
  "Resource": "nik",
  "ResourceId": "321231990",
  "Data": {
    "PlatformKey": "95a08a980e31d0c9f8a8183ca9dbc4eafefbf1d89ccb62420a81ff32be7b3c27beea309b0d259559bccb3a5e9c6b37b70d78db35f7d6c888c078014aa19a96e8ee3e8c189a3e24e9889bb4452a909d055b5b44899918521ad63a534e79bd7f7bf32884b4dde85ffe5dba0faf86023f116dcb26aa7052053e3ae259cd838c7de68e028da0f9b3520722",
    "type_ticket": "3",
    "channel_no": "28139800001",
    "admin_name": "CS Staff",
    "customer_ticket_user_id": "1",
    "customer_ticket_client_id": "1",
    "name": "Antonov Putra Ananta",
    "member_type": "Basic",
    "phone_no": "081234567890",
    "national_id_number": "3217364738271234",
    "email": "[email protected]",
    "request_date": "26/09/2022",
    "reason_to_delete": "Tidak menggunakan qoin",
    "channel": "Email",
    "note": "Tolong diproses",
    "current_status": "",
    "change_status": ""
  }
}

Update Ticket Status

The API is used to change the ticket status used when there is a ticketing report.

Payload Data

Example Request

{
   "Subject":"ticket",
   "SubjectType":"ticket",
   "SubjectIdentifier":"update-status-ticket",
   "Action":"update",
   "ResourceType":"data",
   "Resource":"nik",
   "ResourceId":"321231990",
   "Data":{
      "ticket_id": "30",
      "status": "1"
   }
}